Terms & conditions
GOOD LIFE GYMNASTICS – TERMS & CONDITIONS
Last updated: 30 October 2026
TRIAL CLASSES
One-off trial classes can be booked through our website for any available session. Trial prices may vary depending on the class, venue or promotional offer available at the time of booking.
Trial payments are non-refundable.
If you need to rearrange your trial, you must email [email protected] at least 2 days before the scheduled session.
Trials can only be rearranged once and any alternative session is subject to availability.
If less than 2 days’ notice is provided, or your child does not attend their booked trial, the trial payment will be forfeited and a new trial will need to be booked and paid for.
After Your Trial
Your child's place in the class is held only until the end of their trial session. After that it is released and may be offered to another child or family on the waiting list.
We send you our sign-up information straight after the trial, from [email protected], and our team in the gym can help you sign up there and then. Sign up straight after your trial to reserve your place, and it's covered by our 30-day guarantee. (see Our 30-Day Guarantee below).
Places can't be guaranteed once the trial session has ended. If you can't see our email, please check your junk/spam folder and contact us if necessary.
FEES
Monthly Class Fee
Your monthly fee depends on your child's class and venue (see our Prices page). Your first monthly payment is taken when you sign up, and after that it is taken automatically on the same date each month as the date you joined. For example, if you join on 12 March, payments are taken on the 12th of every month.
You pay your first month in full on the day you join. There are no part-month or catch-up charges.
Joining Fee: £35
A one-off Joining Fee of £35 per child applies to all new and returning members, and is charged with your first monthly payment when you sign up. Returning members are treated as new sign-ups. Members who move across from our previous booking system don't pay it again.
Annual Membership Fee: £30 per child
The Annual Membership Fee covers insurance and membership, and is charged per child (not per family). It is due on 1 September every year. It isn't charged when you first join: new members pay it on the first 1 September after they join, and every 1 September after that. The Annual Membership Fee is non-refundable, including under the 30-day guarantee.
One Subscription per Child, per Class
Each child, and each weekly class, has its own monthly subscription at the standard price.
OUR 30-DAY GUARANTEE
We want every child to love their classes. If you decide Good Life isn't for you and submit the Leaver form within 30 days of signing up, we'll refund everything you've paid (the £35 Joining Fee and your monthly class fees), except for the classes your child attended, which are charged at £18 per class. The Annual Membership Fee isn't covered by the guarantee.
The guarantee also applies to returning members, who are treated as new sign-ups and pay the £35 Joining Fee again. Guarantee refunds are processed weekly, back to the card you paid with, and usually appear within 5–10 working days.
WEEKLY CLASSES – SUBSCRIPTIONS & PAYMENTS
Good Life Gymnastics classes operate during our published scheduled class weeks.
Depending on the venue, classes run for approximately 36–38 scheduled class weeks per year.
The annual cost of your child’s scheduled class weeks is spread evenly across 12 monthly payments, including school holiday periods and August when regular classes may not be running.
Your monthly payment is not payment for the individual classes taking place within that calendar month.
Instead, each monthly subscription payment is an instalment towards the annual cost of your child’s place and their scheduled class weeks.
This means:
- monthly payments remain the same regardless of how many scheduled class weeks fall within a particular calendar month;
- payments continue during school holidays and August;
- a month containing fewer scheduled classes does not result in a reduced monthly payment or refund; and
- published school holidays and scheduled breaks are not class cancellations.
Monthly Subscription Plans
Monthly subscription payments are taken on the same date each month as your sign-up date (see Fees above).
Your child's membership automatically continues and their place is retained until you cancel in accordance with the Cancelling Your Membership section below.
SCHEDULED CLASS DATES
Your child’s scheduled class weeks and dates are sent to you by email, including in your welcome email.
Your child is automatically re-enrolled in their current class while their subscription remains active.
You do not need to rebook your child’s place each term.
If you wish to leave, you must cancel your subscription in accordance with the cancellation procedure below.
ATTENDANCE, MISSED CLASSES, & REFUNDS
Your child’s subscription reserves their place in their specific weekly class.
If your child misses their normal class for any reason, including:
- illness;
- holidays;
- school activities;
- family commitments;
- birthday parties;
- transport difficulties; or
- other personal circumstances,
we are unable to offer a refund, account credit, temporary transfer, or replacement class.
Your child’s class place remains reserved for them regardless of whether they attend.
Absence from classes does not pause or cancel your subscription.
If your child hasn’t attended for 3 weeks, we’ll get in touch to check everything’s OK.
If your child is unable to participate for an extended period because of a significant injury or medical reason, please email [email protected] and we will be happy to discuss the circumstances with you.
PAUSING YOUR MEMBERSHIP
You can pause your child's membership for injury, illness or holidays:
- for up to 1 month at a time, and no more than 2 months in any 12-month period;
- by submitting the Pause request form at least 7 days before your next payment date;
- no monthly fee is charged for the paused period, and your subscription restarts automatically on the agreed date;
- your child's place is held for up to 4 weeks. Beyond that we can't guarantee the same class;
- there's no Joining Fee when your child returns from a pause.
Pauses requested with less than 7 days' notice, or outside these limits, are at our discretion. We review each case individually, so please contact us at [email protected].
CLASSES CANCELLED BY GOOD LIFE GYMNASTICS
Occasionally, Good Life Gymnastics may need to cancel a scheduled class due to unforeseen circumstances such as venue closure, staff illness, severe weather, safety concerns, or circumstances outside our control.
Where Good Life Gymnastics cancels a scheduled class, we will aim to provide a make-up session whenever possible.
Make-Up Procedure
A make-up session may be provided by:
- adding an additional class at the end of a term or scheduled class period;
- arranging a replacement class on another date;
- extending or adjusting the scheduled class calendar;
- offering a suitable replacement session at another time or venue; or
- another reasonable replacement arrangement determined by Good Life Gymnastics.
The date, time and/or venue of a make-up session may differ from your child’s normal session.
Parents will be notified of the make-up arrangements once these have been confirmed.
If You Cannot Attend the Make-Up Session
Once Good Life Gymnastics has offered a make-up session for a class that we cancelled, that session is considered the replacement for the cancelled class.
If your child is unable to attend the offered make-up session, we cannot provide a refund, credit, or additional make-up session.
Where exceptional circumstances mean that we are unable to provide a make-up session, Good Life Gymnastics will determine the appropriate resolution based on the circumstances.
CLASS TRANSFERS
If you would like your child to move to another class, time, or venue, please email [email protected].
Transfers are subject to availability and cannot be guaranteed.
Your child should continue attending their existing class until their transfer has been confirmed.
Where the new class has a different subscription price, the appropriate subscription rate will be applied to subsequent billing.
Any difference in fees already paid will not be refunded.
FAILED PAYMENTS
Parents and guardians are responsible for making sure payments go through. If a payment fails, our payment provider (Stripe) will retry it and email you a secure link to update your card. Our team reviews unpaid accounts every week and will get in touch personally to help.
If a payment stays unpaid, your child may not be able to attend until it has been paid, and continued non-payment may result in the membership being cancelled and the place offered to another child.
Cancelling your card payment or other payment instruction does not cancel your Good Life Gymnastics membership. Please follow the cancellation procedure below.
CANCELLING YOUR MEMBERSHIP
We're sorry to see you go! To cancel, please complete the Leaver form at www.goodlifegymnastics.com/leaving. Please use the same email address you used to join, so we can find your subscription.
Choose When Your Membership Ends
On the Leaver form you choose one of three options:
- Cancel immediately: no more payments are taken and classes stop. The last payment you made is the final one, and your child won't attend the following week's session.
- One month's notice: we take one more monthly payment, and your child can keep attending until the end of the following month (the calendar month after we receive your Leaver form).
- End of term: your monthly payments continue until the end of the term you choose, and your child can keep attending until then. We'll confirm the exact date with you.
There's no monthly cut-off date: the option you choose applies from the day we receive your Leaver form. Payments already taken aren't refunded, except under our 30-day guarantee.
How to Cancel
Telling a coach or member of staff, phoning, emailing, texting, WhatsApp or social media messages don't count as cancellation, and nor does cancelling or blocking your card payment.
Once we've processed your cancellation, we'll email you to confirm your final payment and your child's last class date. If you don't receive it, please contact us.
Returning members aren't guaranteed their previous place, may need to join a waiting list, and pay the £35 Joining Fee again.
ANNUAL SUBSCRIPTION PLAN
The Annual Subscription Plan is available to current members only.
Payment is taken on 1 September and the plan automatically renews annually.
If you wish to switch from an Annual Subscription Plan back to a Monthly Subscription Plan for the following academic year, you must email [email protected] by 31 July.
Requests received after 31 July will not be processed for the upcoming renewal.
Cancelling an Annual Subscription
If you are cancelling for the next academic year, you must notify us by 31 July to avoid automatic renewal on 1 September.
For mid-year cancellations, the following refund policy applies:
Cancellation up to 30 September
Annual fee minus the cost of the monthly plan to date = refund.
Cancellation from 1 October to 30 April
50% of the monthly rate × the number of months remaining = refund.
Cancellation from 1 May to 31 August
No refund is available.
After submitting your cancellation form, you will receive a confirmation email stating when your subscription will end.
If you do not receive confirmation, please contact us to follow up.
Returning members may be placed on a waiting list as places are subject to availability.
DROP-OFF & PICK-UP
Please bring your child into the building and ensure they are handed over to one of our coaches.
Good Life Gymnastics cannot take responsibility for children who are dropped off outside the venue or left to make their own way into the building.
If your child is permitted to walk home alone or meet you outside the venue, written permission must be emailed to [email protected] in advance.
Parents and guardians are responsible for collecting children promptly at the end of their session.
HOLIDAY CAMPS
Holiday camps and other one-off activities are separate from regular weekly class subscriptions.
Early drop-off (9:00–9:10am) is free and late pick-up (until 4:00pm) is £3.50 per day; both must be booked in advance. Each camp day has a maximum of 40 places.
Cancellations
The following cancellation policy applies:
14 days or more before the booking:
Full refund.
7–13 days before the booking:
95% refund. A 5% administration fee will be retained.
72 hours–6 days before the booking:
No refund, but a transfer to another available session within the same holiday period may be possible, subject to availability.
Less than 72 hours before the booking:
No refund or transfer.
All cancellation requests for camps must be emailed to [email protected].
We will always try to help in cases of genuine need, but the cancellation timings above are firm.
Rearranging a Camp
Bookings can only be rearranged where we receive at least 72 hours’ notice before the start date.
Notice must be given between Monday and Friday and before 12:00pm on Fridays.
We cannot rearrange or refund bookings:
- after the 72-hour window; or
- during the final two days of the camp period.
Failure to attend a booked camp does not result in a refund or credit.
CLOTHING RETURNS
We do not offer returns on Good Life Gymnastics merchandise purchased at our venues.
Please check the item, including the size and condition, before taking it home.
PERSONAL BELONGINGS
Please ensure that your child’s belongings are clearly labelled.
Good Life Gymnastics cannot accept responsibility for personal belongings that are lost, misplaced, or left behind at our venues.
CHANGES TO CLASSES & VENUES
Occasionally, operational circumstances may require us to change a coach, class timetable, teaching space, or venue.
Where possible, we will provide parents with advance notice of significant changes.
POLICY UPDATES
Good Life Gymnastics may update these Terms & Conditions from time to time to reflect changes to our classes, fees, membership structure, or operating procedures.
The latest version of the Terms & Conditions will be available on our website.
CONTACT US
Good Life Gymnastics Limited
Registered office: 87 Winsley Hill, Limpley Stoke, Bath BA2 7FA
Email: [email protected]
Telephone: 020 3885 1303
For general enquiries, please contact us using the details above.